Return & Refund Policy

Shop with confidence thanks to our 90-Day Money-Back Guarantee.

🛡️ 90-Day Money-Back Guarantee

Your satisfaction is important to us. If you are not satisfied with your Silent Relief purchase, you may request a refund within 90 days of receiving your order.

Refund requests submitted after the 90-day period may not be accepted, except where otherwise required by applicable law.

📦 Eligibility

To request a refund, contact our customer support team within 90 days of the delivery date and provide your order information.

Because Silent Relief is a personal-use product, we may ask for additional information about your experience before approving your request.

Our team will review your request and provide the appropriate next steps.

🔎 How to Request a Refund

Email us at support@silent-relief.com with:

• Your order number
• Your full name
• The email address used to place the order
• A brief explanation of your refund request
• Photos of the product or package, when applicable

We typically respond within 24 business hours with further instructions.

Please do not return any product without first receiving instructions from our support team, as unauthorized returns may not be accepted or refunded.

📮 Returns

Depending on the circumstances of your request, we may ask you to return the product before a refund is issued.

If a return is required, the product must be sent to the address provided by our support team. Do not send returns to the address shown on the original package unless specifically instructed to do so.

Unless the product is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

💳 Refund Processing

Once your refund request has been approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your bank or credit card statement after it has been processed.

Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping fees, expedited shipping charges, shipping protection, and other optional service fees are non-refundable unless the refund results from an error by Silent Relief or is otherwise required by law.

⚠️ Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photographs of:

• The product received
• The external packaging
• The shipping label
• Any visible damage or defect

After reviewing the issue, we may provide a replacement or refund where appropriate.

📬 Missing Packages

If your tracking information shows that your order was delivered but you cannot locate it, please first check with members of your household, neighbours, your building reception or mailroom, and the shipping carrier.

If the package still cannot be located, contact us within 14 days of the recorded delivery date so that we can investigate the issue.

Silent Relief is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout, except where otherwise required by applicable law.

📍 Incorrect or Incomplete Shipping Address

Please verify your shipping details carefully before placing your order.

Silent Relief cannot be held responsible for orders delivered to an incorrect address provided by the customer, or for packages returned because the address was incomplete or inaccurate.

If an order is returned to us, additional shipping charges may apply if you request that the package be shipped again.

❌ Refund Exclusions

The following may not be eligible for a refund unless required by applicable law:

• Requests submitted more than 90 days after delivery
• Orders purchased from unauthorized third-party sellers
• Products damaged through misuse, improper storage, or failure to follow the instructions
• Gift cards
• Shipping protection
• Expedited shipping fees
• Free gifts and promotional items
• Duplicate, fraudulent, or abusive refund requests

🔄 Cancellations and Order Changes

We begin processing orders quickly. If you need to cancel or modify your order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has entered processing or has been shipped.

⚖️ Consumer Rights

Nothing in this policy limits any mandatory rights available to you under applicable United States federal or state consumer-protection laws.