Terms of Service

Please read these Terms of Service carefully before using the Silent Relief website or purchasing our products.

1. Acceptance of Terms

By accessing our website or purchasing products from Silent Relief, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please do not use our website or services.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, specifications, ingredients, instructions, and other information displayed on our website are accurate.

However, we do not guarantee that all information is always complete, current, or free from errors.

Silent Relief reserves the right to correct any errors or omissions and to update product information without prior notice.

3. Product and Medical Disclaimer

Silent Relief is a topical personal-care product designed to help provide temporary relief from discomfort associated with hemorrhoids, including sensations such as itching, burning, irritation, and swelling.

Silent Relief is not intended to diagnose, treat, cure, or prevent any disease and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Individual experiences and results may vary. Always read the product label and follow the instructions provided before use.

Do not use the product if you are allergic or sensitive to any of its ingredients. Discontinue use if irritation, discomfort, or an adverse reaction occurs.

If your symptoms are severe, persist, worsen, involve significant bleeding, or are accompanied by other health concerns, consult a qualified healthcare professional before using the product.

Pregnant or breastfeeding individuals, children, and people with an existing medical condition should seek advice from a healthcare professional before use.

4. Orders & Payment

By placing an order, you confirm that all information provided, including your name, billing information, shipping address, and contact details, is accurate and complete.

All payments are securely processed through trusted third-party payment providers.

Silent Relief reserves the right to refuse, limit, suspend, or cancel any order at its sole discretion, including orders suspected of fraud, unauthorized activity, resale, or misuse.

If an order is cancelled after payment has been processed, any applicable refund will be issued to the original payment method.

5. Pricing & Promotions

All prices are displayed in the currency shown at checkout unless otherwise stated.

Prices, discounts, promotional offers, bundles, gifts, and product availability may change at any time without prior notice.

Promotional codes and offers may be subject to additional conditions, availability limits, expiration dates, and restrictions on combination with other offers.

6. Shipping & Delivery

Estimated processing and delivery times are provided for reference only and are not guaranteed.

Customers are responsible for providing a complete and accurate shipping address. Silent Relief shall not be responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

Silent Relief shall not be held responsible for delays caused by customs authorities, courier services, weather events, public holidays, transportation disruptions, incorrect addresses, or circumstances beyond our reasonable control.

Customers may be responsible for customs duties, import taxes, or other charges imposed by their local authorities unless otherwise stated at checkout.

7. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Due to the personal-use and hygienic nature of our products, opened or used products may not be eligible for return unless required by applicable consumer law or covered by an advertised satisfaction guarantee.

By placing an order, you acknowledge and agree to the eligibility requirements, deadlines, evidence requirements, exclusions, and other conditions described in our Return & Refund Policy.

8. Product Use

Silent Relief products must only be used according to the instructions displayed on the product packaging or accompanying materials.

You are responsible for reviewing the ingredient list and determining whether the product is appropriate for you before use.

Do not exceed the recommended amount or frequency of use. The product is intended for external use only unless the packaging explicitly states otherwise.

Keep the product out of reach of children and store it according to the instructions provided on the packaging.

9. Intellectual Property

All website content, including text, graphics, logos, images, product designs, packaging, videos, trademarks, icons, software, advertising materials, and branding elements, is the exclusive property of Silent Relief or its licensors.

No content may be copied, reproduced, republished, modified, distributed, displayed, sold, licensed, or commercially exploited without prior written permission.

10. Reviews & User Content

If you submit a review, testimonial, image, video, comment, or other content, you confirm that the content is truthful, lawful, based on your genuine experience, and does not infringe the rights of another person.

You grant Silent Relief a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, and display submitted content for marketing, advertising, and business purposes, subject to applicable law.

Silent Relief reserves the right to remove content that is misleading, offensive, unlawful, fraudulent, or unrelated to the product.

11. Prohibited Use

You agree not to:

• Use the website or products for unlawful purposes
• Provide false, misleading, or fraudulent information
• Attempt unauthorized access to our systems or customer accounts
• Disrupt website functionality, security, or payment processing
• Copy, reproduce, or commercially exploit our intellectual property
• Use automated systems to scrape, collect, or reproduce website content
• Resell our products without prior written authorization
• Violate any applicable laws while using our website or services

12. Limitation of Liability

To the fullest extent permitted by law, Silent Relief shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of, inability to use, or reliance on our website, products, or services.

Silent Relief shall not be responsible for adverse effects resulting from misuse, failure to follow product instructions, use despite a known allergy, use of the product for an unintended purpose, or failure to seek appropriate medical advice.

To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable consumer law.

13. Third-Party Services

Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, applications, or other services.

Silent Relief is not responsible for the availability, content, security, privacy policies, terms, or practices of these third-party providers.

Your use of third-party services may be subject to separate terms and policies established by those providers.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions become effective upon publication on this page unless otherwise stated.

Continued use of our website or services after changes are published constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

17. Governing Law

These Terms shall be governed by the laws applicable to the legal entity operating Silent Relief, without regard to conflict-of-law principles.

Any dispute arising from the use of this website, our services, or the purchase of our products shall be resolved in the competent jurisdiction where the legal entity operating Silent Relief is established, subject to any mandatory consumer-protection rights that apply to the customer.